Concordia Chartered Loss Adjusters Ltd

Concordia provides the full range of chartered loss adjusting services in accordance with the strict ethical and professional guidelines contained in the Royal Charter of the Chartered Institute of Loss Adjusters, UK.

We adopt a multi-disciplinary approach recognising the importance of impartiality. We have extensive experience in the management of complex claims particularly those involving multi-country issues.

Concordia adds value to the Insurer's product through the application of technical survey, investigation and of project management skills, and techniques which are represented in:

The Concordia Protocol and The Concordia Advantage

Through our wide range of geographical and specialist contacts we are able to introduce the necessary resources to ensure comprehensive and accurate information is available to answer the key questions involved in a claim:

1. Is the claim covered under the policy?
2. If so how much is the fair and correct payment?
3. Can another party be held responsible for the costs incurred by the Insured and the Insurers?

We recognise that an incident leading to a claim will involve significant concern and disruption to the Insured. The non-confrontational approach adopted by Concordia is part of our philosophy to "help parties reach agreement".

We have significant experience dealing with commercial, industrial and professional Insured's as well as high net worth individual policy holders.

Concordia offers, and has experience with catastrophic loss (CAT) claims and can support Insurers with a fully coordinated and resourced CAT response team.

International claims have been dealt with by our professionals in the areas of:

Property Damage:

• Fire and explosion
• Terrorism
• Hurricane
• Theft and robbery
• Cash and jewellery
• Construction
• Financial institutions

Energy:

• Onshore
• Offshore including subsea technologies, FPSOs and floating installations
• Petrochemicals processes
• Renewable technologies e.g. wind and tidal
• Risers, pipelines and umbilicals
• CAR/BAR/EAR
• Operating programmes
• Business interruption/loss of profits
• Operators, co-venturers, state-owned interests, contractors, captives
• Welding and corrosion failure investigations

Financial Loss:

• Business Interruption
• Forensic accounting
• Loss of profit
• Extra expenses
• Fidelity guarantee
• Bankers' blanket bond
• Performance guarantee
• Loss of licence
• Financial institutions

Liability/Casualty:

• Products liability
• Public liability
• Software defects
• Construction liability
• Professional indemnity

Marine:

• Ports and terminals
• Cranes
• Stevedores
• Cargo
• Shipping/Vessels
• Machinery claims
• Ship repair
• Large yachts
• Forensic/Fire/Failure investigations
• Salvage

Where we are the nominated chartered loss adjusters on a policy we provide, at no charge, the Concordia Protocol service. This involves a meeting with the Insured's personnel and the preparation of a claims handling and business continuity protocol including 24 hour emergency contact arrangements. For any more information on our Chartered Loss Adjusters service please contact us.